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Terms & Conditions

Any use of this website and any order placed with Hard To Find Hi-Fi (HTFH) are conditional on your acceptance of our terms and conditions which are detailed below or are available on request. We reserve the right to amend our Terms and Conditions from time to time without notice and at our discretion, it is your responsibility to review these stated Terms and Conditions at regular intervals and before placing your order. We reserve the right to amend, modify, discontinue or suspend all or part of this website and may restrict your access to all or part of the site at any time without notice or liability. By placing an order with us you are agreeing to the following Terms and Conditions of sale: Telephone calls may be recorded for training, regulatory or quality purposes. We do not collect or capture ANY of your financial data, we will never collect sensitive information about you without your explicit consent or as required to process your order or as required by English law.

1. Contact Details

We are a Limited company registered in England and Wales under company registration no. 07825809

Our mailing and retail store address is:

Hard To Find Hi-Fi
2nd Floor
1 Spencer Street
The Jewellery Quarter
B18 6DD
United Kingdom

Telephone: 0121 448 8484

If you wish to contact us via email please use our contact us page.

Orders placed with us are processed in British Sterling and in the English language. Any matters relating to the HTFH website or your order shall be governed by English law.

2. Products & Orders

All our products are a mixture of new and previously owned unless clearly stated otherwise.

We make every effort to ensure the products we supply are of the highest quality, reach you in good condition and are delivered promptly.

If for any reason you are unhappy with your purchase or the service you have received from us, please contact us by using our contact us page.

All orders are accepted subject to availability of stock at the time of picking the order.

3. Product Description

All photographs, descriptive matter, specifications and advertising are for the sole purpose of providing illustrations and approximate descriptions only. A more detailed explanation can be obtained by contacting our sales department. This explanation will be based on our own independent knowledge and is opinion only.

4. Product Guarantees

Products are not supplied on a trial basis. Everything we sell is guaranteed to be in perfect condition or match the condition as per our product description. Photographs displayed are for the purpose of approximate descriptions only and are in no way implied to be the exact product we are offering or providing.

5. Selling Prices

We reserve the right to amend our prices without prior notice.

Prices are correct at the time of publication or upload to our website.

We are not obliged to supply goods to you until we have confirmed acceptance of your order. The acknowledgement email you may receive does not constitute order confirmation or acceptance.

We will not be obliged to honor any orders where there has been an obvious computer error, systems error or if our computer systems have been hacked or compromised.

6. Purchasing From Us

We are unable to process your order until your payment has been received, your Credit / Debit / Charge card has been authorised or proof of address verified.

By submitting your order, you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details to couriers and other subcontractors). Your personal details can be removed from our system on request.

No items or title of goods shall pass from us to the customer until payment has been received in full.

Customers are responsible for the suitability of the goods they are purchasing. If any product supplied is not used for its intended purpose, subjected to abuse or unreasonable usage will void the warranty on the goods and our returns policy.

Customers may use our currency converter as an estimate only. Please contact your bank, PayPal or your card issuer for their exact exchange rate and/or any other charges as these are beyond our control.

Please note, we generally do not reserve any items as it is unfair to other customers.

No stock will be allocated to you until payment is received in full. Stock will not be held while we await correspondence from the customer.

All orders are subject to availability.

7. Availability Of Goods

We go to great lengths to ensure that everything shown on our website and catalogue is available to order and/or is in stock. However, due to the nature of our business dealing in rare products, it is inevitable that from time to time we may go out of stock. We are also sometimes dependent on our own suppliers to deliver stock to us.

We will always try to inform you if an item is not in stock when you place your order with us. We will then give you the option of a full refund, a suitable alternative item or the ability to wait for further stock to arrive.

8. Credit / Debit / Charge Cards

Credit, Debit and Charge cards are accepted without surcharge.

We reserve the right to deliver any order to the cardholders billing address in the interests of protecting both the card holder and this company against fraud.

In the interests of protecting all our customers against fraud, you may be asked to provide us with proof of your address at any time. If you refuse to provide us with this evidence, your order may be cancelled.

If you are using a Credit card not belonging to yourself, you must give the cardholder's full name and address. We will then contact the cardholder to obtain approval and commence other security checks.

The use of stolen credit cards will result in international police notification and court action in all cases.

9. If Your Card Payment Declines

Should your card payment be declined please be aware that this is entirely a decision by your bank. It is your responsibility to contact them to resolve any outstanding issues you may have.

10. Shipping

All orders are shipped in the appropriate packaging; computer tracked with barcodes where possible and can be followed up at any time by logging into your account or contacting us.

Orders shipped by courier where possible may be tracked online from your website account.

We advise you to ensure somebody is present at the delivery address since most orders require a signature upon delivery. Once goods are delivered and signed for they become your responsibility.

If in the unlikely event that your order is damaged or lost in transit, a replacement order will be issued. If we cannot supply an identical order we will issue you will be offered the option of a full refund or store credit. If your order does not arrive, you must notify us of this within a month of the order being placed.

11. Shipping Times

Our orders are handled and shipped by third party couriers, therefore all delivery dates and times given are only estimates.

We will endeavour to get your order to you within the estimated delivery time, however, on rare occasions your delivery may be delayed. We cannot be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason as any delays will be unforseeable.

Orders being shipped to remote locations may on rare occasions, be slightly delayed by the courier / postal service.

12. Shipping Charges

Charges will be calculated on our website for online orders or quoted by telephone when ordering by traditional mail order.

If your order is returned to us undelivered due to no fault of the shipper or HTFH then you will be responsible for re-shipping charges.

13. Online & Distance Selling - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

The legislation and regulations decribed here only apply to purchases made within the UK.

You have the right to return any item ordered via this website for no reason and without penalty for a refund. This excludes recordable media, consumables or worn items.

To return an unwanted order you must give us notice within 14 days starting on the day after you received the goods from us.

Email: [email protected]

Telephone: 0121 448 84 84

Please note that any items returned under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will require a Returns Authorisation number (RAN) and be returned as per our standard returns procedure.

Returns Policy:

If you have taken delivery of your order and are unhappy with any of the products received we will be happy to refund or exchange any items providing you meet the following criteria:

- You must inform us of your desire to return any item within 14 days of receipt as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
- All Items must be returned to us in their original condition
- All Items must be returned in their original packaging complete with any accessories

If an item from your order is damaged or broken we will be happy to reimburse the cost of returning the item back to us or in some cases arrange a courier to collect on our behalf.

It is important to note that although we adhere to keep our information correct, all images and descriptions are intended for illustrative purposes only and may not be exact representations of what we have in stock. Everything we sell is guaranteed to be in perfect condition or match the condition as per our product description. Everything you purchase from us may be returned if you are not 100% happy.

Exchanging Items:

We will be more than happy to exchange any product you receive from Hard to Find Hi-Fi regardless of your reason, providing you meet the following criteria:

- You must inform us of your desire to return any item within 14 days of receipt as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
- All Items must be returned to us in their original condition
- All Items must be returned in their original packaging complete with any accessories

Please note that we are not responsible for any return shipping costs you may incur while returning the original item to us, unless your item was broken or damaged upon receipt.

Returning / Exchanging Items:

Unless the item is broken / damaged or delivered in error, you are responsible for the shipping costs when returning the item back to us. We also highly recommend that you insure the item when returning it back to us, because the item must be returned in its original condition. Please note that we are not responsible for breakages or non-delivery by your courier.

Please return all items to the following address:

Returns Department
Hard To Find Hi-Fi
2nd Floor
1 Spencer Street
The Jewellery Quarter
B18 6DD
United Kingdom

For all returns, please make sure you do the following:

- Contact us to say why you're returning the item and request a RAN (Returns Authorisation Number)
- Include a copy of your sales invoice with the item(s) you are returning
- Cover the manufactures box
- Attach your returns shipping label to the exterior packaging
- Take care to cover up any other addresses on the packaging
- If applicable, please specify within the return what product you would like to exchange the item for

When items are returned for a refund, we shall refund the total amount of money paid by you for the goods, less the original shipping costs and any costs to collect the goods if required. Refunds are processed within a maximum of 14 days (but this will usually be within 3 working days) of Hard to Find Hi-Fi receiving the goods back from you. We reserve the right to charge a fee (up to the full cost of the item) if the goods are not returned in their original condition or if they show wear beyond what is necessary to try the goods under normal circumstances.

Once you have informed us of your desire to return an item, you have 14 days to send it back or hand it over to our arranged courier

14. Import Duty & Tax

It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. These taxes are normally only applicable for non UK and non European Union countries. Please check with your local authorities before placing your order with us.

15. Discount Vouchers

From time to time we will supply our customers with special discount vouchers and special offer promotions. These discounts will be available to use on the majority of our products, but not on everything we sell. We reserve the right to exclude certain products and brands from promotional offers.

When placing your order you will be told / contacted if the discount is not available on that particular product.

We reserve the right to withdraw any offer or discount at any time and for any reason.

16. Cancellations

You may cancel any order before it has been shipped. Once your order has been shipped our returns policy will then come into effect.

Please note that the only way to cancel an order is by contacting us by telephone or by email.

If you cancel an order by email you must wait to receive a confirmation of the cancellation. Your order may not be cancelled until you receive this.

17. Selling Items To Us

Please make sure the item you wish to sell to us is a 100% exact match as per our website description and offer price.

Once we have received the item(s) you are selling, we will consider the transaction final and your payment will be arranged.

You must be the legal owner or have permission of the owner to sell your items to Hard To Find Hi-Fi.

Hard To Find Hi-Fi takes no responsibility for damage or loss for items sent to us. Customers are recommended to get proof of postage and insurance from the post office or courier you use.

All payments will be made by company cheque and will be processed within 7 working days. Payment is made based on the value offered at the time of transaction only and is subject to all your items passing our final inspection.

Hard To Find Hi-Fi reserves the right to cancel your sale to us at any time without prior notice and return the good to you at our cost.

18. Copyright

No photography, imagery, text, reviews, source code or any other material from the HTFH website (www.hardtofindhifi.com or mirror sites and url's) may be copied, altered, cropped, transformed, built upon, or in any other way changed or reproduced, whether from our own websites or copied from third party websites who are in breach of this condition themselves or otherwise redistributed content without our prior written permission. Everything on the HTFH website is subject to copyright.

19. Website Usage

You may link to this website provided that you do so in a fair and legal manner. You may not create any type of link to the site if it suggests any form of association, approval or endorsement to a website where none exists.

You may not link to this website if doing so will damage or in any way harm the reputation of Hard to Find Hi-Fi, the trademark owners of the products we are selling or any associated companies.

Any dispute with us will be conducted in the English language and will be subject to English law and be determined in the English courts.